We want every piece of baby clothing you order from Bonbaby to make you smile. But if something’s not right—don’t stress. Returns and refunds should be simple and easy. Here’s how it works for U.S. orders.

Returns

Returnable Items

You can return or exchange items if they’re:

• In original condition

• Unworn and unwashed

• Tags still attached

• Returned within 30 days of delivery

Non-Returnable Items

We can’t take back items that are:

• Clearly worn or washed

• Damaged after use

• Returned after the 30-day window

How to Request a Return

1. Email us at [email protected] with your order number.

2. We’ll send you simple instructions for shipping it back.

3. Pack it up safely and drop it off with the carrier.

4. Once it gets to us, we’ll take care of the rest.

Processing Time

We usually process returns within 7 business days after receiving the item.

Refunds

Refundable Items

We’ll issue refunds if:

• The item is returned in its original condition.

• You received the wrong item or a damaged one.

Non-Refundable Items

We can’t issue refunds for:

• Items that don’t meet the return conditions above

• Anything outside the 30-day window

How to Request a Refund

1. Start a return by emailing us at [email protected]

2. Once we receive and check the item, we’ll approve the refund.

3. The refund goes back to your original payment method.

Processing Time

Refunds usually appear within 7 business days, depending on your bank or card company. Sometimes it’s faster, sometimes a little slower—it’s up to them.

From Our Family to Yours

At Bonbaby, we know baby clothes aren’t just clothes—they’re the little outfits wrapped around first laughs, first steps, and late-night snuggles. Every stitch is made to feel soft on your baby’s skin and light on your heart.

Email: [email protected]
Address: 524 W Rutledge Ave Apt A4, Gaffney, SC 29341-1660, United States
Customer Hours: Monday - Saturday: 9 AM – 5 PM (GMT-05:00) Eastern Standard Time (New York)
Response Time: Within 24 hours (but we usually get back sooner)

Thanks for letting Bonbaby be part of your family’s everyday stories—we’re cheering for every cuddle, every milestone, every tiny victory.