At Bonbaby, we need you and your children to be absolutely glad together along with your purchase. If you want to go back and object or request money back, we've made the matter clean and straightforward. Please examine our coverage below to recognize your options.

1. Return Eligibility

You can also additionally go back and get gadgets inside 7 days of receiving your order. To be eligible for a go-back, the object ought to be in its unique condition, unworn, unwashed, and with all tags attached.

2. Return Process

To provoke a go back, please comply with those steps:

• Contact Us: Email our customer support crew at support@bonbaby.store together along with your order's wide variety and the cause for your going back.
  
• Return Authorization: Once your go-back request is approved, we can offer you a Return Authorization Number (RAN) and targeted commands on the way to go back to the object.
  
• Package Your Return: Pack the object securely in its unique packaging, such as any accessories, tags, or promotional gadgets.
  
• Shipping the Return: Send your package deal to the deal with the supplied inside the go back commands. You are accountable for the go-back transport expenses until the object is faulty or incorrect.
  
• Refund Processing: Once we acquire your lower back object, we can check it out. If approved, your refund can be processed inside 5-7 enterprise days again for your unique fee method.
  

3. Refund Scenarios

Here are the particular situations beneath which you could request a go-back or refund:

• Defective or Damaged Items: If you acquire an object that is faulty or damaged, please contact us within 7 days of receiving the object. We will set up for a go-back and offer you a complete refund or a substitute at no extra cost.
  
• Incorrect Item Received: If you acquire the incorrect object, touch us immediately. We will offer a go-back label, and as soon as the wrong object is lower back, we can ship you the perfect object at no more charge.
  
• Order Not Delivered: If your order hasn't arrived within the anticipated shipping time, please reach out to us. We will music your order and, if necessary, provoke a money-back guarantee or substitute.
  
• Order Cancellation: If you want to cancel your order after setting it, please touch us as quickly as possible. If the order hasn't been processed or shipped, we can hardly complete a refund. If the order has already been shipped, you may want to comply with our go-back manner upon receipt of the object.
  

4. Window Return

At Bonbaby, we want to bring maximum satisfaction to our customers. Therefore, Bonbaby accepts product exchanges/returns within 07 days from the date you receive the goods, with the following conditions:

Exchange/return conditions:

• The product still has the tag intact, has not been used, and is not dirty or torn or showing signs of having been washed.
• The product must be in its original packaging and have all accessories (if any).
• Bonbaby does not support returns for products that are in special discount or clearance programs.

Valid reasons for returns:

• The product is wrong in model, color, or size due to Bonbaby's fault.
• The product has technical defects such as tears, loose threads, broken locks, etc., upon receipt.
• In case of return due to wrong size selection by the customer, Bonbaby still supports size exchange if there is stock, but the customer is responsible for two-way shipping costs.

5. Exclusions

Please note the subsequent gadgets aren't eligible for going back:

Items that have been worn, washed, or altered.

Items that aren't in their unique packaging or are lacking tags.

Sale gadgets or promotional gadgets that have been marked as very last sale.

6. Contact Us

If you've got any questions or want additional help concerning our Returns & Refunds Policy, please don't hesitate to reach out:

Email: support@bonbaby.store

We respect your expertise and cooperation. Thank you for selecting Bonbaby, wherein we prioritize your satisfaction!